Our Commitment to Transparency, Fraud Prevention, and Excellence
Fundraiser & Contributor Bill of Rights
M-Changa believes that all customers - either a fundraiser originator or contributor - deserve the right to a fair, equitable, and reliable fundraising platform. To ensure this, we believe a fundraiser has obligations, a donor has an obligation, and M-Changa has an obligation.
M-Changa's Commitment
“At M-Changa, we are committed to using technology and data-driven intelligence to help Kenyans succeed in creating, communicating, and mobilizing successful fundraisers that are authentic and effective.”
We use a 30-point due diligence system for fraud prevention and risk management, customer service, and maximum user experience. This means that our Customer Service and Fraud Prevention team reviews each transaction, campaign story, and feedback from contributors and social networks.
How do we do this?
- Human intelligence: We interview each donor and contributor to authenticate fundraisers.
- Technology: Our technology systems automatically detect any fraud or abuse of our platform.
- Community: Our hotline is open for any cross-checking of campaign authenticity.
Fundraiser Expectations and Obligations
Transparency: Create a fundraiser using our tips - share powerful stories, pictures, and videos, and communicate your goals and achievements transparently. Be honest with your organization - if you're asking your friends and family to support you, make sure you're telling the truth and not just what you think they want to hear.
Communicate: Tell your story via SMS, word of mouth, and social media. Stay reachable to your donors through phone, SMS, email, and social media. Answer questions, update your story, and show accountability. Our product enables you to leverage social media, mapping technology, and message boards. Show accountability by creating a credible fundraiser that has oversight by a committee.
Donor Obligation
Learn about the fundraiser: Read the campaign story, use online resources to verify authenticity, and beware of promotional traps regarding the fundraiser.
Tell us: Reach out to us if you have concerns about a fundraiser. If there’s a fundraiser for a wedding and you know the wedding already took place, let us know, and we’ll use our 30-point due diligence system to address it. We take such concerns seriously.
Understand the risks: Contributing to a fundraiser can be rewarding, but there’s a risk in supporting a non-transparent or fraudulent fundraiser. All contributions are voluntary, and while we are committed to creating transparent and reliable fundraisers, there can be risks. Learn about your Rights and Responsibilities here.